Salesforce Technology Limitations

WorQ app utilizes the following technologies provided by Salesforce:

  • Apex Scheduler:
  • Streaming API:
    • WorQ creates maximum of 2 API calls for every item captured by Queues. Calculate your volume/expected volume by multiplying your current volume of objects (created per 24 hours) by 2 and by the number of users that will be using WorQ app. The result is the estimated maximum of the Streaming API usage.
      • For example, 200 cases a day and 5 agents: 200 * 2 * 5 = 2000 API calls (per 24 hours)
    • Check your result against the Salesforce Governor Limits for Streaming API.
    • Salesforce Governor Limits

Salesforce Editions Compatibility

WorQ if compatible with the following Salesforce Editions:

  • Professional
  • Enterprise
  • Performance
  • Unlimited

Browser Compatibility

  • Google Chrome (Latest version preffered)
  • Firefox
  • IE 10+
  • Safari
Tags: install