Calls not connecting or disconnecting instantly

  • Validate Twiml App
    • Navigate to Setup » User Interface » Sites and Domains » Sites
    • Click on the label of dialero site

    • At the Custom URLs section look for the secure Domain Name

    • Log into Twilio account and navigate to Phone Numbers » Twiml Apps

    • Click on Dialero App and verify that the Site Domain Name matches the URLs

    • If the URLs do not match, update them with the following format:
      • Request Url should be: https://DOMAINNAME/dialero__dc where DOMAINNAME is the secure Site Domain Name
      • Status Url should be: https://DOMAINNAME/dialero__ds where DOMAINNAME is the secure Site Domain Name
    • Click Save
  • Validate enabled Site Visualforce pages
  • Validate Site User Permissions and License
  • If assigning Permission Set fails, grant all the permissions manually:
    • Navigate to Setup » User Interface » Sites and Domains » Sites
    • Click on the label of dialero site
    • Click on Public Access Settings button
    • Edit the profile, grant the following permissions:
      • For Objects:
        • Contact and Lead: Read
        • Call: Full Permissions
      • For Field-Level Security:
        • Contact and Lead: Read Access on all phone and name related fields (Name, Full Name, Phone, Mobile, etc.)
        • Call: Full Access on all fields

Page dialero does not exist error

  • Navigate to Call Centers section in Setup
  • Click Edit next to dialero entry
  • Verify that the Adapter URL value is one of the following options:
    • /apex/dialero__dialero
    • /apex/dialero
  • Click Save

Unauthorized endpoint error

I’ve setup everything but cannot see Dialero component or Dialero App

  • Navigate to Dialero Setup page in Setup » Installed packages » Configure
  • Navigate to Manage Users Tab
  • Verify that the users that don’t see the component or the app are enabled and have licences
Tags: setup install